Last updated: June 27, 2026
Support
Kizuna is a private two-person prompt app for deeper connections. One prompt. Two answers. No winner. This page covers common launch-support questions and the safest way to get help.
No public feeds
Kizuna has no public feeds, public profiles, likes, followers, discovery, or response posting.
Contact
Email support@ourkizuna.com for account, pairing, private sync, notification, or deletion help. Confirm this mailbox is active before hosting this page for App Store submission.
Do not email private answers, screenshots of private answers, invite codes, identity tokens, APNs tokens, or device logs that may include secrets.
Pairing help
- Both people need their own iPhone and must sign in with Apple.
- The invite creator shares an invite link or code privately.
- Invite acceptance must happen from a different Apple account.
- If pairing fails, confirm private sync is connected and try a new invite.
Audio and video answers
- Allow camera and microphone permissions when iOS asks.
- Keep current audio or video source files under the app's private sync limit.
- Record a shorter answer if the app reports that media is too large for private sync.
Privacy controls
- Enable Face ID or passcode app lock in Settings for local device protection.
- Keep screen-capture shielding on for private prompt and response screens.
- Use auto-delete unless both save if you do not want unsaved rounds retained.
- Use Stop notifications or Mute this room if private-update reminders are not wanted.
Deletion
Use Leave pair to leave a relationship space while keeping the account ready for another invite. Use Delete account and local data to clear local prompts, answers, media, pairing data, pending sync, and the private sync account when connected.
Important limits
Kizuna is not therapy, medical care, or emergency support. If someone may be in immediate danger, call local emergency services or a crisis line.